LETTER OF APOLOGY

Dear Mr. Hogan,

I am writing to offer my apologies for the unsatisfactory service and quality of food that you and your customer received at our restaurant last Friday evening.

First of all, I would like to give you an explanation with regard to the quality of food. Unfortunately, two of our three cooks fell ill and as a result, due to we were too short of staff, we could not handle the orders as we normally do that specific day. We were unable to contact another cook and, therefore, we were forced to manage with only one person leading to a worsening in the quality of food.

As regards the service, I insist on apologizing again since it was the first working day for the waiter and as he was concentrated on the job not to mistake, he spent more time not only in taking the order but also in bringing the dishes.

I appreciate your remark on overseeing the preparation of food personally but due to the circumstances pointed out above, lack of personnel, I was forced to deal with an emergency and, therefore, I was not able to look after the food. But, needless to say, that this was an isolated incident.

This is truly a regrettable occurrence. Please allow me to offer you the price refunded of your dinner by way of compensation. In addition to this I would also like to offer you complimentary tickets for you and your customer at a time most convenient for you. I hope this offer will make up for the inconvenience caused, and will restore your confidence in our restaurant.

Once again, I apologise for this inconvenience and I look forward to hearing from you to arrange a suitable date for our courtesy dinner.

Yours sincerely,

Rocío Martín
(Manager)